Customer Service At A Retail Shop Essay - 1750 Words

INTRODUCTION Customer service is a service a person receives before, during and after purchasing the item. The success of a company partially depends on the customer service they offer, which can make customers spend more, give a positive review or even be a frequent customer to that business or organization. A company that values customer service spends more time and money training their employees on customer services or taking feedbacks on their services from the customers. At a tender age was taught the art of customer service by my uncle whom I worked for during the holidays at a retail shop. Learned that customer service involves attentively listening to customers, being patient with them also having a clear communication to avoid misunderstandings, among others lessons. Learning Discussions Throughout this discussion, we shall see the course objectives and discuss how I have demonstrated the knowledge of customer service. These objectives of customer service are; †¢ Use various problem-solving techniques in handling difficult customer situations. During my time working for my uncle, I picked up some entrepreneurial skills which made me found my own business as a wholesale distributor of sports gear, sports attire, and gym equipment. While running the business I had to deal with different difficult situations with customers, this includes customers being rude, talking down to me to some extent insulting me. But with time I learned to handle different customersShow MoreRelated‘The decentralisation of retailing and other services has had a major impact on urban areas.’ To what extent do you agree with this statement? (40)1491 Words   |  6 Pages1960s shops selling high-order goods, like furniture and jewellery, were in the town and city centres, which attracted customers from a wide catchment area. Shops selling low-order goods, like food, were located in the local neighbourhoods. 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